(818) 570-5549

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Policies

Return Policy

All sales are final. We do not accept returns or exchanges on e-liquids. Returns for hardware will be on a case by case basis and authorized returns/exchanges will be assigned a RMA number. A note with this number must be included along side the hardware with all original packaging and accessories as well as a description of the problem. Hardware affected by manufacturer defect may be eligible for exchange. All suspected defects must be reported within 2 business days of confirmed delivery.
To set up a return or exchange, you must email our Customer Service at 
cs@dicodes-usa.com  and if exchange or return is authorized, you will be issued a RMA number. No exchanges or returns can be authorized by phone, you must email cs@dicodes-usa.com. Return shipping cost for exchanges will be at the customer’s expense. Not all items are eligible for returns or exchanges. For more information, email our Customer Service at cs@dicodes-usa.com

 

Shipping

Within the USA, we ship most packages via USPS Priority Mail with shipment tracking. Tracking numbers are assigned to orders as they are fulfilled (typically within 48 hours except weekends), and communicated via a shipping confirmation email. The cost of shipping and handling is shared between us and the customer (except when noted during sales promotions). Orders are not fulfilled or shipped during weekend days. After orders are shipped, inquiries regarding the tracking status can be accessed directly with the carrier (United States Postal Service, DHL & FedEx). All hardware purchases over $100 are shipped signature required.

 

International Shipping

We ship worldwide via DHL, FedEx and USPS. We do not ship to dropship or forwarding addresses do to liability issues.  If you are a military member stationed off-shore, we do ship to APO/FPO addresses, or we can ship to a relative living domestically for you. Due to the potential fires hazards when shipping batteries, we “do not” ship batteries to APO/FPO addresses, off-shore United States Territories, or any overseas address.