(818) 570-5549

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Policies

Return Policy

All sales are final. We do not accept returns or exchanges on e-liquids. Returns for hardware will be on a case by case basis, authorized returns/exchanges will be assigned a RMA numbered form. This documents must be included with the hardware along with all original packaging and accessories. Hardware affected by manufacturer defect are eligible for exchange or repair within the warranty period.  For exchange, all suspected defects must be reported within 2 business days of confirmed delivery.
To set up a return or exchange, you must email our Customer Service department at  cs@dicodes-usa.com  upon authorization, you will be issued a RMA numbered form. No exchanges or returns can be authorized by phone, you must email cs@dicodes-usa.com. Return shipping cost for exchanges will be at the customer’s expense. Not all items are eligible for returns or exchanges. For more information, email our Customer Service at cs@dicodes-usa.com

 

Shipping

Within the USA, we ship most packages via USPS Priority Mail with shipment tracking. Tracking numbers are assigned to orders as they are fulfilled (typically within 24 hours except weekends), and communicated via a shipping confirmation email. The cost of shipping and handling is shared between us and the customer (except when noted during sales promotions). Orders are not fulfilled or shipped during weekend days. After orders are shipped, inquiries regarding the tracking status can be accessed directly with the carrier (United States Postal Service.)  All purchases over $100 are shipped signature required.

 

International Shipping

We ship worldwide via DHL and FedEx. We do not ship to dropship or forwarding addresses do to liability issues.  If you are a military member stationed off-shore, we do ship to APO/FPO addresses via  USPS/United States Postal Service.  After orders are shipped, inquiries regarding the tracking status can be accessed directly with the carrier (United States Postal Service, DHL & FedEx.)  All purchases over $100 are shipped signature required.

Due to the potential fires hazards when shipping batteries, we “do not” ship batteries to APO/FPO addresses, off-shore United States Territories, or any overseas address.