Contact Us

CONTACT US

As our valued customer, our goal is to promptly respond to your inquiry. To avoid any unnecessary delays in our response, please direct all inquiries to the appropriate department below.

BY EMAIL:

PRODUCT SALES:  sales@dicodes-usa.com
(All retail sales-related inquiries)

CUSTOMER SERVICE:  cs@dicodes-usa.com
(General product support, defective products, and warranty returns/repair inquiries)

BILLING / ACCOUNTING:  accounting@dicodes-usa.com
(Optional payment methods, refunds, or billing inquiries)

WHOLESALE INQUIERIES / DISTRIBUTION:  vincent@dicodes-usa.com
(All wholesale inquires)

BY PHONE:

We are generally available to take your call during business hours, after hours or if we miss your call, feel free to leave us a voice mail or send us an email to the appropriate department listed above, and we will do our best to promptly respond.

Please note;  for security and liability reasons, we do not accept orders by phone. For defective products or warranty returns for repair, please email us at:  cs@dicodes-usa.com