(818) 570-5549

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Policies

RETURN POLICY

All sales are final.  Warranty returns on hardware are processed on a case by case basis.  Hardware affected by manufacturer defects may be eligible for exchange, all suspected defects must be reported within (2) business days of the confirmed delivery date.  Authorized returns/exchanges will be assigned an RMA numbered form, a copy of the RMA form  “MUST”  be included inside the box along with (all) original packaging and accessories.  To set up a return or exchange, please e-mail our Customer Service Department at  cs@dicodes-usa.com  please include your order number, complete contact details, date of purchase, model, and a complete description of the issue.  No exchanges or returns can be authorized by phone, please e-mail our Customer Service Department at  cs@dicodes-usa.com.  The return shipping cost for exchanges will be at the customer’s expense.  **DO NOT SHIP / RETURN PRODUCTS WITHOUT PRIOR AUTHORIZATION.**  Unauthorized returns will be refused at the delivery attempt.  Not all items are eligible for return or exchange.  For more information, please e-mail our Customer Service Department at  cs@dicodes-usa.com.

DOMESTIC SHIPPING

Within the USA, we ship most packages via USPS Priority Mail with shipment tracking. Tracking numbers are assigned to orders as they are fulfilled (typically within 24 hours except for weekends), and communicated via a shipping confirmation e-mail. The cost of shipping and handling is shared between us and the customer (except when noted during sales promotions). Orders are not fulfilled or shipped during weekends. After orders are shipped, inquiries regarding the delivery status can be tracked from our website, by logging into my account, “if” you created a profile when placing your order.  Guest checkouts do not have access to order history, therefore your order can be tracked directly with the carrier (United States Postal Service.)  Please note; all purchases over $100 are shipped signature required at the time of delivery.

INTERNATIONAL SHIPPING

We ship worldwide via DHL and FedEx. We do not ship to dropship or forwarding addresses do to liability issues.  If you are a military member stationed off-shore, we do ship to APO/FPO addresses via  USPS/United States Postal Service.  After orders are shipped, inquiries regarding the delivery status can be tracked from our website, by logging into my account, “if” you created a profile when placing your order.  Guest checkouts do not have access to order history, therefore your order can be tracked directly with the carrier (DHL or FedEx.)  Please note; all purchases over $100 are shipped signature required at the time of delivery.

Due to the potential fires hazards when shipping batteries, we “do not” ship batteries to overseas address.