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Policies

RETURN POLICY

All sales are final.  Returns for hardware will be on a case by case basis and authorized returns/exchanges will be assigned an RMA numbered form.  A copy of the RMA form  “MUST”  be included inside the box along with all original packaging and accessories. Hardware affected by manufacturer defects may be eligible for exchange, all suspected defects must be reported within (2) business days of the confirmed delivery date. To set up a return or exchange, please e-mail our Customer Service Department at  cs@dicodes-usa.com  please include your order number, complete contact details, date of purchase, model, and a complete description of the issue.  Upon authorization, we will issue an RMA numbered form.  No exchanges or returns can be authorized by phone, please e-mail our Customer Service Department at  cs@dicodes-usa.com.  The return shipping cost for exchanges will be at the customer’s expense.  Not all items are eligible for return or exchange.  For more information, please e-mail our Customer Service Department at  cs@dicodes-usa.com.  

 

WARRANTY RETURN POLICY

All Dicodes Mods include a 2 year warranty covering manufactures faults within the electronic components of the device.  Opening the device, other than the battery cap/cover to change the battery will void the warranty.  Damage or corrosion to the electronic components of the device, caused by seepage of excessive e-liquid is not covered by the warranty.

Dicodes Mods  (purchased direct from Dicodes USA, within the 2 year warranty period)  will be assigned an RMA numbered form, and a pre-paid shipping label will be provided for the warranty return/repair.  ** DO NOT SHIP YOUR MOD TO US WITHOUT PRIOR AUTHORIZATION .**   Warranty returns are processed on a case by case basis, unauthorized returns will be refused at the delivery attempt. 

(U.S. CUSTOMERS)

Please note, a copy of the RMA form  “MUST”  be included inside the box with the mod, return  “ONLY”  the mod  (WITHOUT)  the metal box or the battery.  Securely wrap the mod in bubble wrap, enclose it in a SMALL USPS PRIORITY MAIL FLAT RATE BOX, (use only this box).  Securely attach the pre-paid label  (that is specific to a SMALL USPS PRIORITY MAIL FLAT RATE BOX), and deliver it to your local post office.  For shipment confirmation and your records, please obtain a shipping receipt at the time of shipment. 

(INTERNATIONAL CUSTOMERS)

Please note, a copy of the RMA form  “MUST”  be included inside the packaging with the mod, return  “ONLY”  the mod  (WITHOUT)  the metal box or the battery.  Securely wrap the mod in bubble wrap, enclose it in a SMALL DHL PLASTIC PADDED POUCH, (use only this POUCH).  Securely attach a DHL clear sleeve to the pouch, inside the clear sleeve, place the pre-paid shipping labels (that is specific to a SMALL DHL PLASTIC PADDED POUCH), and (2) copies of the RMA form, and deliver it to your local DHL Terminal.  For shipment confirmation and your records, please obtain a shipping receipt at the time of shipment. 

To set up a warranty return, please e-mail our Customer Service department at  cs@dicodes-usa.com  please include your complete contact details, date of purchase, model, serial number, color and the exact symptoms of the issue.  Upon authorization, we will e-mail the required documents for warranty return/repair.  No warranty returns can be authorized by phone, please e-mail our Customer Service Department at  cs@dicodes-usa.com.  

 

DOMESTIC SHIPPING

Within the USA, we ship most packages via USPS Priority Mail with shipment tracking. Tracking numbers are assigned to orders as they are fulfilled (typically within 24 hours except for weekends), and communicated via a shipping confirmation e-mail. The cost of shipping and handling is shared between us and the customer (except when noted during sales promotions). Orders are not fulfilled or shipped during weekends. After orders are shipped, inquiries regarding the delivery status can be tracked from our website, by logging into my account, “if” you created a profile when placing your order.  Guest checkouts do not have access to order history, therefore your order can be tracked directly with the carrier (United States Postal Service.)  Please note; all purchases over $100 are shipped signature required at the time of delivery.

INTERNATIONAL SHIPPING

We ship worldwide via DHL and FedEx. We do not ship to dropship or forwarding addresses do to liability issues.  If you are a military member stationed off-shore, we do ship to APO/FPO addresses via  USPS/United States Postal Service.  After orders are shipped, inquiries regarding the delivery status can be tracked from our website, by logging into my account, “if” you created a profile when placing your order.  Guest checkouts do not have access to order history, therefore your order can be tracked directly with the carrier (DHL or FedEx.)  Please note; all purchases over $100 are shipped signature required at the time of delivery.

Due to the potential fires hazards when shipping batteries, we “do not” ship batteries to APO/FPO addresses, off-shore United States Territories, or any overseas address.